About
Design for better experiences - Service co-design and digital innovation for health and care and third sector.
Clients include:
- Macmillan, Breast Cancer Now, Scope, WithYou
- NHS Transformation + Innovation teams
- Public Health
- Local Authorities
- Third sector health and care organisations
- Health tech product teams
Challenges our clients face:
Uncertainty around where to invest for impact
Lack of evidence into what users really need
Misalignment between stakeholders
Lack of internal capability or capacity
How we can help:
- Uncover user, patient, clinician, and staff needs
- Co-design change
- Identify and prototype opportunities for innovation
- Build watertight cases for investment
Outcomes we achieve:
- Clarity and vision for needs-based transformation
- Confidence around where and how to invest
- Better experiences for patients, clinicians and staff
- Improved internal service design capabilities
Clients
Macmillan, Breast Cancer Now, Scope, NHS
Testimonials
“Working with the superb team at Mace & Menter has been an absolute joy. They delivered a superb alpha phase of our elective care educational project that has helped us devise strategies around the long-term future of educational video content in the NHS. The team is flexible, reliable and diligent and we appreciated the openness of their approach.”
Digital Innovation Manager, NHS Transformation Directorate
“We needed help understanding ways to help young people access mental health services and improve experiences. The rigorous approach identified where to invest for impact and the support finder is simple and effective. I’d recommend Mace & Menter because their pace of work, outputs and approach to collaboration is excellent with good team working. They are flexible, open and encourage feedback.“
Helen Ford, Programme Director - NHS Gloucestershire ICB
Insurance
Employers Liability, Professional Indemnity, Public Liability
Policies
Safeguarding Policy, GDPR Policy, Diversity & Inclusion Policy, Environmental Policy